FAQs

The H&B Guarantee

Shopping on the internet or by mail requires trust in the merchant - and we do our very best to earn your confidence on every order. Get to know us and we know you'll like us! Read more about H and B Forge Company.

Allow 10-12 Weeks for Delivery . . . It's worth the wait!

Due to the fact that all of our hawks and knives are made individually and by hand, and only Jarrod is making them, we are not able to keep a supply of them on hand. For that reason your order may take as long as 10-12 weeks to be shipped to you. If you need it sooner we ask that you call us and speak to us personally (419-895-1856). That way we can be aware of your timing needs and do our best to get it to you faster. We appreciate your keeping us so busy!

We will always provide the best quality product and online shopping experience possible and we back it up with our guarantee.


Frequently Asked Questions

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spacerCredit Cards
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spacerGuarantee
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spacerShipping (How we ship)
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CHECKS & MONEY ORDERS     top

We accept personal or business checks and money orders with phone or mail orders. Checks over $200 may be held up to 5 days for clearance. You must include your phone number with all orders!

Mail Orders (with checks) to:

Mail:
H & B Forge Co.
235 Geisinger Rd.
Shiloh, OH 44878

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COD ORDERS     top

Shipping & COD fees are added to all COD orders. COD is only offered on phone or mail orders. All COD's over $200.00 are sent via UPS (Certified Check or Money Order required). You must include your phone number with all orders!

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DEALER INQUIRIES     top

Dealer pricing is offered ONLY to those officially engaged in the business of reselling items offered by H & B Forge Company. To protect the integrity of our dealer network, we require that a Dealer Application be completed prior to offering dealer pricing for your first order. Our minimum initial dealer order is $300, with additional purchases totaling $250 or more in order to maintain dealer status.

View & Print Dealer Application

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CREDIT CARD ORDERS      top

We offer a secure payment gateway through First Data for online orders. All online orders require a credit card. We accept Visa, Mastercard, American Express, and Discover.

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GUARANTEE    top

  • All items must meet your approval or purchase price (less postage) will be refunded.
  • Return the item(s) in original condition within 15 days.
  • Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
  • We cannot, however, accept any returns made to us that arrive COD.
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RETURN POLICY top

  • All items must meet your approval or purchase price (less postage) will be refunded.
  • Return the item(s) in original condition within 15 days.
  • Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
  • We cannot, however, accept any returns made to us that arrive COD.
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SHIPPING (HOW WE SHIP)     top

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Our standard is UPS Ground, with delivery in 1 to 5 days in the lower 48 states. If you live in Canada or any other country outside of the US we use the USPS. It is best to contact us directly to get the best shipping costs for these countries. You can call us at 419-895-1856 or email us at hbforge@hughes.net./

Canadian and international shipping via US Postal Service.

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TAXES (SALES, ETC.)    top

Ohio residents ONLY, add 7% to your order total to cover sales tax.

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